This Payment & Data Security Policy governs all payment transactions and data protection practices conducted on www.stemandmesh.com (“the Site”). The Site is owned and operated by VOE TRADE EOOD, a legal entity registered in Bulgaria.

1. Business Registration & Billing Description

  • Operating Entity: VOE TRADE EOOD
  • Company Registration / VAT Identification Number: 205646984-BG205646984
  • Registered Address: 5 Knyaz Aleksandar Batenberg Str., Levski, 5900 Bulgaria
  • Billing Identifier: Charges on your bank or credit card statement will appear under the entity name VOE TRADE EOOD.

All merchant registration details submitted to our payment service provider fully match the official corporate information of our parent company, VOE TRADE EOOD.

2. Payment Processing & Provider Relationship

Payment processing services for the Site are provided by Stripe.

  • Independent Service Provider: Stripe acts solely as an independent third-party payment processing provider. Nothing herein shall be construed as creating a partnership, joint venture, or agency relationship between VOE TRADE EOOD and Stripe.
  • Risk Assessment & Monitoring: As part of standard security protocols, Stripe routinely conducts automated risk assessments and monitors transaction activity to detect and prevent fraudulent operations.
  • No Account Required: Customers are not required to create, possess, or log into a Stripe account to complete a purchase on our Site. Payments are seamlessly submitted directly at checkout.
  • Fulfillment Timeline: Once a payment transaction is completed and authorized, order fulfillment and handling proceed in accordance with our separate Shipping & Delivery Policy published on the Site.

3. Accepted Payment Methods

We accept a range of digital and electronic payment options for customer convenience:

  • Credit & Debit Cards: Visa, Mastercard, and American Express
  • Digital Wallets: Apple Pay and Google Pay
  • Electronic Wallets: Supported local European digital wallet options

All payments are processed in Euros (EUR) and include mandatory European Value Added Tax (VAT) where applicable.

4. Data Protection, Cookies & Privacy Compliance

We are committed to protecting customer personal information in accordance with European Union General Data Protection Regulation (GDPR) standards and applicable Bulgarian data privacy laws.

  • Consent-Based Cookie Usage: The Site utilizes a technical Cookie Banner. Non-essential cookies (such as analytics or operational performance cookies) are activated only after a customer explicitly gives consent by selecting the “Accept” button on our banner.
  • Privacy Transparency: Full details regarding how personal data is collected, stored, and processed are set out in our dedicated Privacy Policy page.

5. Customer Contact & Support Inquiries

If you have any questions regarding a payment charge or require support with an existing transaction, please reach out to our team:

  • Company Name: VOE TRADE EOOD
  • Brand Name: stemandmesh
  • Registered Address: 5 Knyaz Aleksandar Batenberg Str., Levski, 5900 Bulgaria
  • Official Website: www.stemandmesh.com
  • Support Email: internal@stemandmesh.com
  • Telephone: +359 884906995
  • Customer Support Response Time: We endeavour to review and respond to all email inquiries within 24 to 48 hours on business days.